Stanbic IBTC Customer Care Whatsapp Number, Phone Number, Email Address And Office Address
Stanbic IBTC is one of the leading financial institutions in Nigeria that provides banking, asset management, pension, and stockbroking services. With a large customer base across the country, Stanbic IBTC offers multiple channels for customers to reach out to them for inquiries, complaints, or any other customer service needs.
In this guide, we provide the key customer care contact details for Stanbic IBTC including WhatsApp number, phone number, email address, and office addresses.
Stanbic IBTC WhatsApp Number
Stanbic IBTC has a dedicated customer care WhatsApp number that customers can use to reach the bank regarding their inquiries and issues related to their accounts, transactions, loans, cards, etc. The Stanbic IBTC customer care WhatsApp number is 0700CALLSTANBIC (0700 2255 78262242). This number can be saved to your phone and any queries can be sent as chat messages on WhatsApp directly to Stanbic IBTC customer support team. It offers a convenient way for customers to get their issues resolved without having to call or visit the bank branches.
Benefits Of Using The Stanbic IBTC WhatsApp Customer Care Number
• Interact directly with customer support agents over chat
• Quick responses to queries
• Avoid long call waiting times
• Send documents and images relating to issues easily
• Available 24/7 so issues can be raised at any time
Thus for any general banking queries, account support, card activation or to address any grievances, the Stanbic IBTC WhatsApp customer care number is the fastest way to reach the bank’s customer support team.
Stanbic IBTC Phone Numbers
In addition to WhatsApp, Stanbic IBTC can be reached via dedicated phone numbers for its various departments and services including:
1. Stanbic IBTC Customer Care/Contact Centre Toll-Free Number: 0700CALLSTANBIC (0700 2255 78262242)
This toll-free number connects you directly to the Stanbic IBTC customer contact center agents that handle general accounts, mobile apps, and digital banking issues among others. It is available 24/7 and is a toll-free line so customers can use it conveniently for any assistance or queries related to regular banking services.
2. Stanbic IBTC Credit Card Customer Care Number: +234 12772200
For issues specifically related to Stanbic IBTC credit cards such as activation, pending payments, disputing transactions or reward points redemptions – customers can call the above dedicated phone line for credit card support. Agents are available 12 hours daily on weekdays and 6 hours on Saturdays.
3. Stanbic IBTC Complaints/Feedback Number: 01-2716000
To provide feedback, suggestions or complaint about any unsatisfactory banking service, customers can connect with the consumer protection team on the number above between 8am to 8pm on weekdays. This helps Stanbic IBTC improve their customer experience.
4. Stanbic IBTC SME/Business Banking Support: 0700CALLSTANBIC (0700 2255 78262242)
Small business owners can reach out to dedicated SME customer service agents on the same toll-free number as general customer care for assistance with business accounts, payments, loans and other services.
In addition to the above, customers can also find local phone contacts on Stanbic IBTC’s website for reaching branches in their city regarding in-person visits or inquiries. The various bank departments may also have provided their direct lines for quick assistance.
Stanbic IBTC Customer Care Email Address
For queries that may require some detail or paperwork, customers can also reach Stanbic IBTC customer support team via their email address at: customercare@stanbicibtc.com
The types of queries and complaints that can be sent via email for a detailed review include:
• Disputing unclear transactions
• Reporting unauthorized charges
• Request account statements
• Logging refund requests
• Updating personal information in bank records
Emails to this customer care ID are responded with standard turnaround times depending on the nature of the query. For urgent issues, customers may call the helpline numbers instead. But for requests and complaints where written details are required, the email channel can be utilized.
Stanbic IBTC Head Office Address
Stanbic IBTC Bank PLC
I.B.T.C Place
Walter Carrington Crescent
Victoria Island
Lagos, Nigeria
The Stanbic IBTC head office and corporate office is located in Victoria Island, Lagos. Customers can visit or send letters/documents for departments like consumer protection, complaints resolution or legal/compliance related communications.
Visitors are advised to take a prior appointment before visiting as officials may be unavailable to attend without scheduled meetings.
Stanbic IBTC Branch Addresses
Stanbic IBTC has an extensive network of branches in all major cities and towns across Nigeria. Customers can locate their nearest Stanbic IBTC branch by searching the branch locator on website or mobile app using their location.
Some of the popular Stanbic IBTC branch locations and addresses include:
– 44, Adetokunbo Ademola Street, Victoria Island, Lagos
– Plot 9, Oba Akinjobi Way, Old GRA, Ikeja, Lagos
– 78, Awolowo Road, Old Bodija, Ibadan, Oyo
– 13, Market Road, Benin City, Edo
– 2, Royal Palm Drive, Independence Layout, Enugu
– 55, Mbano Street, Adjacent Politburo, Uyo, Akwa Ibom
– Mazeed Plaza, Opposite Government House, Kano
– 113, Aggrey Road, Port Harcourt, Rivers
Besides visiting for account opening or banking transactions, customers can also visit nearest branches for addressing any personal service requests. Branch phone contacts are also available to book appointments before visiting.
Frequently Asked Questions About Stanbic IBTC customer care
What is Stanbic IBTC’s customer care WhatsApp number?
Stanbic IBTC’s customer care WhatsApp number is 0700CALLSTANBIC (0700 2255 78262242).
What is Stanbic IBTC’s toll-free customer care phone number?
The toll-free customer care phone number is 0700CALLSTANBIC (0700 2255 78262242).
Does Stanbic IBTC have separate customer care numbers for credit card and SME services?
Yes, for credit card related queries call +234 12772200. For SME banking call 0700CALLSTANBIC (0700 2255 78262242).
What are the timings to call Stanbic IBTC helpline numbers?
The toll-free number is available 24/7. Credit card line is open 12 hours on weekdays and 6 hours on Saturdays.
How do I register a complaint against any Stanbic IBTC service?
You can call 01-2716000 or email customercare@stanbicibtc.com to register complaints and share feedback.
Can I visit Stanbic IBTC head office for personal banking needs?
Yes, you can visit their Victoria Island, Lagos office. But take a prior appointment before visiting.
Does Stanbic IBTC have customer service branches in other cities?
Yes, Stanbic IBTC has an extensive branch network across major Nigerian cities listed on their website.
How can I locate the nearest Stanbic IBTC branch?
Use the branch locator tool on Stanbic IBTC website or mobile app by entering your city/location.
What are the standard customer service response times for calls vs emails?
Calls to helpline numbers get quicker response compared to emails that have standard response times as per query type.
Does Stanbic IBTC offer customer support on social media?
Yes, Stanbic IBTC is present on Facebook, Instagram and Twitter for customers to connect beyond banking requirements.
Conclusion
Stanbic IBTC offers customers various platforms to reach them including WhatsApp chat, call centre numbers for different departments, email support and physical branches across major cities. Customers are advised to use the appropriate contact channel as per their query for the quickest resolution. The bank also has active presence on social media like Facebook, Instagram and Twitter for customers to connect beyond banking needs. With robust customer service across platforms, Stanbic IBTC continues to excel in consumer experience alongside maintaining leadership position in the financial sector.
