MoniePoint Customer Care: Phone Number, Whatsapp Number, Email Address and MoniePoint Contact Address
MoniePoint is a digital banking platform that allows users to perform financial transactions easily and securely from their mobile devices. With MoniePoint, customers can open a bank account, request debit cards, transfer money, pay bills and more. As a customer-centric company, MoniePoint prioritizes providing excellent customer service and support whenever users need assistance.
In this blog post, we provide MoniePoint’s customer care contact information, including phone numbers, Whatsapp details, email address and physical office address.
Whether you want to speak to a customer service agent, have an enquiry or issue that needs resolution, this guide will help you easily get in touch with the right MoniePoint support team.
MoniePoint Customer Care Phone Numbers
To speak with a MoniePoint customer service agent directly over the phone, you can call any of the following toll-free phone numbers:
• 0700MONIEPOINT or 070066664374: This is MoniePoint’s dedicated customer care line for all enquiries and support needs. Available 24/7.
• 234 1 2717200: Lagos office primary contact phone number. Available Mon-Fri from 9am to 5pm.
• 234 1 2717201: Lagos office alternative contact number. Available Mon-Fri from 9am to 5pm.
• 234 708 060 1000: Nationwide toll-free line. Available 24/7.
When you call any of the above MoniePoint customer care numbers, select suitable options to be routed to the right support department. For example, press 1 for account support, 2 for technical support, 3 for complaints/dispute resolution etc. You will then be connected to a customer service agent who can assist with your specific issue.
MoniePoint Customer Care WhatsApp Contact
To get support via WhatsApp, MoniePoint’s dedicated customer care chatbot number is +234 903 000 2461. Save this number to your phone contacts and then begin a chat on WhatsApp as you would with any other contact.
The chatbot assistant will ask some preliminary questions to identify your issue, and then transfer the chat to a live agent who can further help resolve your case. WhatsApp support is available 24/7, so you can get assistance any time conveniently via chat.
MoniePoint Customer Care Email
To send your enquiry or feedback to MoniePoint via email, you can write to them at the following email address:
customercare@moniepoint.com
This email ID is monitored during working hours and you will get a response from the customer service team as soon as possible. Do include your full name, customer ID and brief description of your query in the email for quick resolution.
For complaints and disputes, you can send an email to:
complaints@moniepoint.com
For any account related queries, write to:
accountsupport@moniepoint.com
And for technical assistance, email to:
techsupport@moniepoint.com
MoniePoint Office Address
MoniePoint’s head office address is:
MoniePoint Limited
Plot 6, Block 5, Ademola Adetokunbo Crescent, Wuse 2, Abuja, Nigeria.
This is the registered corporate office and primary branch location. Customers can visit in-person on weekdays between 9am to 4pm for enquiries, support and account submissions.
The Lagos office address is:
MoniePoint Limited
No 1, Providence Street, Lekki Phase 1, Lagos, Nigeria.
You can also visit this branch office on weekdays during working hours for in-person customer service.
When visiting the MoniePoint office, remember to carry your account details and ID proof. State your issue at the reception and you will be guided to the appropriate desk for resolution.
Locate MoniePoint Branches Near You
Apart from the head office and Lagos branch, MoniePoint also has a network of agent locations and branches across Nigeria. To find MoniePoint branches nearest to your location:
• Visit the website www.moniepoint.com/branches and search for city or state to see listed branches.
• On the MoniePoint app, go to the ‘Support’ section and choose ‘Find Branch’ to view branches on map.
• Call any customer care number and an agent can help locate nearest branch.
• Speak to any MoniePoint agent at retail outlets to find contact details of nearest branch.
Visiting a nearby branch also allows you to get in-person customer service and support when needed.
Frequently Asked Questions
What are MoniePoint’s business hours for customer service?
MoniePoint customer service teams are available 24/7 via the helpline numbers and WhatsApp. Email queries are answered during working hours. Branch office hours are 9am to 4pm on weekdays.
How do I reset my MoniePoint app password?
To reset your MoniePoint app password, go to the login page and tap ‘Forgot Password’. Enter your registered phone number or email ID and you will receive an OTP to create a new password.
I lost my MoniePoint debit card. How do I block it?
Call the customer service helpline immediately to report lost card and get it blocked. You can also log in to your account on the app and block the card under Card Management. A replacement card will be issued and delivered to your registered address.
How can I locate the nearest MoniePoint branch?
You can find nearest MoniePoint branch on the website under Branch Locator or the ‘Find Branch’ option on your MoniePoint app. Alternatively, contact customer service for assistance.
I have a complaint regarding wrong deduction from my account. What should I do?
Raise a formal complaint via email to complaints@moniepoint.com. Include your account details, description of the issue and any supporting documents. Your case will be reviewed and resolved within the stipulated timeline.
How do I contact MoniePoint for technical issues I’m facing with the app?
For any technical issues with the MoniePoint app, you can email techsupport@moniepoint.com or call customer service and select the technical support option. The team will assist you with troubleshooting and resolution.
What details do I need to provide for MoniePoint KYC verification?
For KYC verification you need to submit ID proof, address proof and passport photograph as per regulatory guidelines. Accepted documents are national ID, driver’s license, voters ID, utility bills etc.
Can I deposit and withdraw cash from MoniePoint agent locations?
Yes, you can deposit and withdraw cash, transfer money and do other transactions at authorized MoniePoint agent outlets across Nigeria. Locate your nearest agent via the Branch Locator service.
How do I get my MoniePoint account statement?
Log in to your account on the app or website and go to ‘Account Statement’ under Accounts to view and download account statements for custom date ranges. You can also request statements via email or branches.
What is MoniePoint’s policy for resolving customer complaints?
MoniePoint is committed to resolving complaints within defined timelines as per Central Bank of Nigeria policy. Complaints are acknowledged within 2 working days and resolved maximum within 10 working days.
Conclusion
MoniePoint strives to make digital banking seamless for customers across Nigeria. However, in case of any issues or assistance needed, customers can easily get in touch with the customer service team via multiple channels. This post provided MoniePoint’s customer care phone numbers, Whatsapp chatbot, email IDs, registered office address as well as how to locate nearest branches. Whether submitting a complaint, checking account status or just needing information, use any of the above customer support contact details for prompt resolution.
