Opay Customer Care: Phone Number, Whatsapp Number, Email Address and Opay Contact Address
Opay is a leading fintech company that provides payment, transportation, food delivery and other services in Nigeria. The company was founded in 2018 and has become one of the most popular platforms for making payments, ordering food and booking rides in Nigeria.
With millions of users and transactions daily, having effective customer service is crucial for Opay. The company provides various channels for customers to reach their customer care and get help whenever needed.
This article provides Opay’s customer care contact details including phone number, WhatsApp number, email address and physical address.
Opay Customer Care Phone Number
To reach Opay customer care over the phone, you can call their hotline number – 01-279-9876. This number is available for Opay users across Nigeria to call and speak to a customer service agent for assistance.
The Opay customer care number can be used for any queries, complaints or issues faced while using Opay services. Whether you need help with a failed transaction, wrong order delivery or app troubleshooting, Opay’s support team is available on the helpline number 24/7.
Some key areas where Opay customer care can assist over the phone include:
– Queries about payments, transfers or wallet balances
– Issues with orders placed via Opay food vendors
– Complaints about rides booked through Oride
– Troubleshooting problems faced on Opay app or website
– Reporting unauthorized transactions or fraudulent activities
– General account assistance and information
So whenever you need urgent assistance regarding any Opay services, call 01-279-9876 and get your issues resolved quickly by their dedicated customer support team. The number can be dialed toll-free from all major telecom networks in Nigeria.
Opay Customer Care WhatsApp Number
Along with phone support, Opay also offers customer assistance over WhatsApp for convenience. Users can get in touch with Opay customer care on WhatsApp by messaging their dedicated support number – +234 903 000 1202.
Connecting with Opay customer service on WhatsApp allows you to explain issues and send screenshots or images to help them understand your problem better. Some key benefits of using Opay’s WhatsApp customer care include:
– Instant chat-based assistance from Opay’s support team
– Ability to send files, images that help explain your issue
– Quick response time and resolution of your queries
– Availability 24/7, including weekends and public holidays
– No call waiting time or phone charges
So if you prefer contacting customer care via chat instead of calls, messaging Opay on +234 903 000 1202 on WhatsApp is the best option. You’ll get personalized assistance from knowledgeable agents dedicated to resolving your issues and enhancing your Opay experience.
Opay Customer Care Email Address
For non-urgent assistance or queries, you can also email Opay customer support team at their official email address – support@opayweb.com.
Sending an email to this address will connect you directly with Opay’s customer experience team who strive to resolve all customer issues promptly.
Some common reasons to get in touch with Opay support via email include:
– General questions about Opay services
– Seeking information on new features or updates
– Reporting minor bugs or issues faced on app/website
– Account management assistance
– Billing and payment clarifications
– Feedback, suggestions and product reviews
Opay aims to respond to all customer emails within 24 hours. So for any assistance that is not an emergency, dropping an email at support@opayweb.com is recommended. Include necessary details like your registered phone number, issue faced and screenshots where possible. This will help Opay support team understand and resolve your concerns faster via email.
Opay Head Office Address and Contact Details
For customers who wish to visit Opay’s office directly, here are the details of their head office address and contact information in Nigeria:
Address: 46 Isaac John Street, Ikeja GRA, Lagos, Nigeria
Phone: 01-279-9876
Email: support@opayweb.com
Visiting Hours: Mon to Fri – 9:00am to 5:00pm
Opay’s head office is located in Ikeja, Lagos. Customers can visit the office on weekdays during working hours for any immediate assistance required. At the office, Opay has dedicated customer experience teams to handle all types of queries, complaints and issues faced by customers.
Whether you want to speak to an Opay agent in-person regarding a failed transaction or blocked account, or need other support services, visiting their head office is an option. Make sure to carry your Opay registered mobile number and other transaction details when visiting their office for quick redressal.
Key Takeaways: Contacting Opay Customer Care
Here are some key takeaways on how to reach Opay customer care for assistance:
– Call 01-279-9876 to speak with customer care agent over the phone
– Message +234 903 000 1202 on WhatsApp for instant chat support
– Email to support@opayweb.com for non-urgent queries and feedback
– Visit their Lagos office on 46 Isaac John Street, Ikeja GRA during weekdays
– Provide registered mobile number and transaction details when contacting for quick help
– Opay customer care is available 24/7 via call, WhatsApp and email
So whether you are facing an urgent payment issue or have a general query on Opay services, use their dedicated customer care phone number, WhatsApp, email or office address to get prompt assistance and resolution. Opay aims to deliver seamless customer support across channels thereby providing a smooth fintech experience.
Frequently Asked Questions
What is the Opay customer care phone number?
Opay’s customer care phone number is 01-279-9876. This toll-free number can be dialed from any network in Nigeria to speak to an Opay agent.
Does Opay have a WhatsApp number for customer support?
Yes, Opay provides a WhatsApp number +234 903 000 1202 for users to message customer care and get assistance via chat.
What kind of issues can I contact Opay customer care for?
You can contact Opay customer care for any queries, complaints or issues faced while using their services like failed transactions, incorrect orders, app issues, account assistance etc.
How do I get a refund for a wrong order on Opay?
To get refund for a wrong or incomplete order on Opay, contact customer care via call/WhatsApp and provide order details. The agent will assist with processing the refund after verification.
What are the working hours for Opay’s office in Lagos?
Opay’s head office in Ikeja, Lagos operates from Monday to Friday between 9am to 5pm. You can visit the office during weekdays for any urgent assistance.
I forgot my Opay app passcode. How can customer care help?
Contact Opay customer care via call or WhatsApp and provide your registered mobile number. The agent can help reset your app passcode after identity verification.
How long does it take for Opay customer care to respond over email?
Opay aims to respond to all customer emails within 24 hours. For urgent issues, best to call or message on WhatsApp.
Can I submit product feedback or suggestions to Opay customer care?
Yes, you can email any product feedback, feature requests or suggestions to Opay’s customer care email support@opayweb.com.
What details should I have when contacting Opay customer support?
Have your registered mobile number, transaction details, order numbers etc. handy when contacting Opay customer care for faster resolution.
Does Opay customer care operate 24/7?
Yes, Opay’s customer care can be reached 24/7 via their helpline number and WhatsApp. Emails are responded to within 24 hours.
Conclusion
Opay offers diverse fintech services and having robust customer care is key to handling millions of users and transactions daily. The company provides phone, WhatsApp, email and in-person support via their Lagos office address. Customers can choose their preferred channel based on the urgency and type of issue faced when using Opay’s platform.
With their 24/7 availability and aim to resolve complaints promptly, Opay’s customer care ensures users have a seamless experience while enjoying cashless payments, food delivery, rides and other useful services provided by the super app.
