Banking services

Baxi Customer Care Number, Whatsapp And Email Address And Office Address

Baxi is a leading digital banking service in Nigeria that allows customers to open bank accounts, make payments, transfer money, and more all through their mobile phones. With over 1 million users, Baxi is revolutionizing banking in Nigeria by making it more accessible and convenient.

In this blog post, we will provide the key customer care contact details for Baxi including phone numbers, WhatsApp, email, and office addresses. Having this information handy can help Baxi customers easily reach customer support when needed.

Baxi Customer Care Phone Numbers

Here are the main customer care phone numbers to reach Baxi support:

Toll Free Number: 0800 400 6999

This toll free number can be dialed from any phone in Nigeria to reach Baxi customer care. Agents are available 24/7 on this helpline.

Lagos Office Number: 01-636-9999

Customers based in Lagos can contact the Lagos Baxi office directly on this local phone number during working hours.

Abuja Office Number: 09-461-9999

For customers in Abuja, this direct number for the Abuja Baxi office can be used to speak to an agent during office timings.

Port Harcourt Office Number: 084-936-9999

Baxi customers in Port Harcourt can use this number for the local office to get assistance.

Kano Office Number: 064-037-9999

For service in Kano, the local Baxi office can be reached directly on this number.

The toll free 24/7 helpline along with local office numbers for major cities are the main customer care phone numbers for Baxi. Calling on these numbers connects you quickly to customer support.

Baxi WhatsApp Customer Care

Along with phone, Baxi also offers customer service over WhatsApp. WhatsApp is highly popular in Nigeria and allows customers to get assistance right on their phone via messaging.

Here are the key WhatsApp numbers to reach Baxi customer support:

Main WhatsApp Number: 08092009999

This is the primary WhatsApp number for Baxi customer care. Customers can message on this number 24/7 and get support conveniently via WhatsApp chat.

Lagos WhatsApp Number: 08092001991

Lagos based customers can also use this local Lagos office WhatsApp number for assistance.

Abuja WhatsApp Number: 08092001992

Abuja customers can reach Baxi support on WhatsApp through their local office number.

Port Harcourt WhatsApp Number: 08092001993

This WhatsApp number can be used by Port Harcourt based customers to get help via messages.

Kano WhatsApp Number: 08092001994

For support over WhatsApp in Kano, this is the number to message.

WhatsApp support offers an easy and fast way for Baxi users across Nigeria to get assistance right on their phones. Most queries can be handled over WhatsApp chat without needing to call.

Baxi Customer Care Email

For questions or issues that are not urgent, customers can also email Baxi customer support team at the following email address:

This is the main customer care email address monitored by Baxi support staff. Customers can expect a response within 24 hours on weekdays. So for general inquiries or non-critical issues, sending an email to gets you assistance from the customer care team.

Some key points regarding the customer care email:

• Use a descriptive subject line so your issue is prioritized properly
• Include your registered phone number in the email for reference
• Attach relevant documents, screenshots if required
• Allow up to 1 business day for a response on weekdays

So the email address gives customers an additional channel to get support, especially for questions that are not urgent.

Baxi Office Addresses

While phone, WhatsApp, and email provide convenient ways to contact Baxi digitally, customers can also visit Baxi offices directly during working hours for in-person assistance.

Baxi office locations in Nigeria

Lagos Office

Baxi Service Center, 47 Isaac John Street, Ikeja GRA, Lagos

This is the main Lagos office located in Ikeja GRA, open on weekdays from 9am to 5pm. Customers in Lagos can visit to speak to customer service officers directly or give feedback and suggestions.

Abuja Office

Baxi Service Center, Plot 673 Cadastral Zone, Herbert Macaulay Way, Abuja

The Abuja office serves customers in the capital region. Office hours are 9am to 4pm on weekdays.

Port Harcourt Office

Baxi Service Center, 4 Umezurike Street, Off FC Road, Port Harcourt

Customers in Port Harcourt can visit the local office on weekdays during 9am to 4pm for in-person support.

Kano Office

Baxi Service Center, Bompai Road, Kano

Located on Bompai Road in Kano, this service center is open weekdays 9am to 4pm.

Visiting a Baxi office location allows customers to get support in-person during working hours. On weekends though, the customer care helplines and digital channels would need to be used.

Frequently Asked Questions

What are the Baxi customer care numbers?

The main Baxi customer care numbers are 0800 400 6999 (toll-free) and 08092009999 (WhatsApp). There are also location-specific numbers for Lagos, Abuja, Port Harcourt, and Kano.

What documents do I need to provide for KYC verification?

You need to provide a valid government ID (national ID card, driver’s license, or passport) and a passport photo for KYC verification when opening a Baxi account.

How do I reset my Baxi app password?

Go to the login page of your Baxi app and tap “Forgot Password”. You can then reset your password by entering your phone number and OTP received via SMS.

How can I pay my DStv bill on Baxi?

Login to your Baxi app, go to “Pay Bills”, select DStv from the list of billers, enter your smartcard number and customer ID, and make the payment.

Is there a charge for transferring money from Baxi to another bank?

Baxi offers free instant bank transfers to all banks in Nigeria. However, charges may apply for withdrawals at ATMs.

How do I contact Baxi customer care over WhatsApp?

Message 08092009999 on WhatsApp to reach Baxi customer care. You can also message location-specific Baxi WhatsApp numbers for faster response.

How can I update my phone number for my Baxi account?

Login to your Baxi app, go to “Profile” section, click on “Update Profile”, and enter your new phone number. Your number will be changed after verification.

What is the maximum daily transfer limit on Baxi?

You can transfer up to 1 million Naira ($2,100) per day from your Baxi account to other banks or Baxi users.

Does Baxi offer personal loans?

Yes, Baxi provides personal loans up to 5 million Naira ($10,500). Apply directly from the Baxi app under the “Borrow” section.

How do I submit feedback or complaints to Baxi?

You can email or visit any Baxi office during working hours to provide direct feedback. Complaints are resolved within 5 working days.


Baxi offers customers various channels for support including phone, WhatsApp, email, and visiting service centers. The 24/7 toll free number 0800 400 6999 along with WhatsApp 08092009999 are the best ways to get immediate assistance. For non-urgent inquiries, the email or visiting an office during weekdays provides options. With multiple customer care access points, Baxi is committed to serving customers across Nigeria conveniently.

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