PalmPay Customer Care: Phone Number, Whatsapp Number, Email Address and PalmPay Contact Address
PalmPay is a leading financial technology company that provides mobile payment services and online banking to customers across Nigeria. With millions of users, PalmPay aims to promote financial inclusion and provide access to digital financial services for all.
If you are a PalmPay customer and need assistance or have any queries, there are multiple ways to reach their customer care and get help. Here are the details of PalmPay customer care contact information:
PalmPay Customer Care Phone Number
To speak to a PalmPay customer service agent over the phone, you can call their toll-free helpline number – 0700-725-72526. This number can be reached from any phone network in Nigeria.
The PalmPay customer care helpline is available 24/7. When you call, select the relevant option from the IVR menu to get routed to the right department for your query. Some of the key departments include:
Account services – for queries related to your PalmPay account, transactions, deposits/withdrawals etc.
Technical support – for issues with the PalmPay app and website.
Complains/disputes – to raise any complaints or disputes regarding transactions, charges etc.
General enquiries – for any other questions on PalmPay products and services.
PalmPay customer service agents are generally very responsive and aim to resolve queries promptly over the call. Calling them is recommended if you need urgent assistance.
PalmPay WhatsApp Customer Care Number
Another easy way to get in touch with PalmPay customer support is via WhatsApp. You can message them on their WhatsApp business account number – 0907-333-3330.
To start a chat, simply save this number to your phone contacts and send a WhatsApp message to them anytime. You will get a reply from their chat support team who are available 24/7.
WhatsApp allows you to explain your issue in detail and even share relevant documents or screenshots if required. It can be more convenient than calling for some users. You also get a record of the conversation on WhatsApp.
PalmPay Customer Care Email
If your query is not urgent, you can also email PalmPay customer service at their official email address – wecare@palmpay.com.
In the email, mention your full name, PalmPay account details, and your query. Some tips for emailing them:
• Add a clear subject line that summarizes your issue
• Explain the issue in detail
• Attach any documents, screenshots or error messages
• Include your phone number in the email for quick follow up
You will get a response from their customer service team within 1 business day in most cases. Email is recommended for long or detailed queries that may require investigation.
PalmPay Official Social Media Pages
In addition to calls, WhatsApp and email, you can also reach out to PalmPay on their official social media pages:
Facebook – @palmpayapp
Twitter – @PalmPayNG
Instagram – @palmpayNG
PalmPay’s social media teams monitor their pages closely during working hours and try to promptly respond to customer queries and complaints posted.
If you are facing any issue, you can drop a post or send them a direct message describing your issue. This allows you to get help publicly or privately via social media.
PalmPay Physical Customer Care Centers
PalmPay also has a few physical customer care centers located in some major cities. You can visit these PalmPay branches if you prefer to get assistance in person.
Some key PalmPay customer care centers in Nigeria include:
Lagos
12 Keffi Street
Off Awolowo Road
Ikoyi, Lagos
Abuja
Suite B23 clips Building
Plot 799, Adetokunbo Ademola Crescent
Wuse 2, Abuja
Port Harcourt
77 Aba Road
Port Harcourt
Rivers State
At these centers, you can speak to a customer service officer, fill complaint forms if needed, and get your issues resolved with personal assistance.
When visiting, remember to carry your PalmPay account details and any documents related to your issue. The branches are open during regular working hours on weekdays.
How to Check Account Balance on PalmPay
To check your PalmPay account balance, you have a couple of options:
Via PalmPay App – Open your PalmPay app and go to the Wallet tab. Your total balance across wallets is shown on top. Tap on each wallet name to see balance details.
Using USSD – Dial *323*9# on your phone and follow prompts to enter your PalmPay PIN. You will receive an SMS with your PalmPay account balance.
Account Dashboard – Log in to your PalmPay account on web browser. Go to account dashboard to see available balance in wallets.
Call Customer Care – Call PalmPay customer care and provide your registered phone number. Their agent will assist you with checking and informing your account balance.
Monitoring your PalmPay balance regularly can help avoid unwanted surprises or account misuse. Contact customer care promptly if you ever notice unauthorized or suspicious transactions.
How to Transfer Money from PalmPay Wallet
PalmPay offers an easy way to transfer money instantly from your PalmPay wallet to other users. Here are the steps:
On PalmPay App
– Tap Payments -> New Payment
– Enter beneficiary’s phone number
– Enter transfer amount
– Confirm details and enter PIN
– Tap Send to transfer instantly
Using USSD
– Dial *323*6*1*Recipient number*Amount#
– Enter your PalmPay PIN when prompted
– Confirm details and press 1 to transfer money
That’s it! The money will directly get credited into the recipient’s PalmPay wallet if they are registered. You will get a notification for successful money transfer.
How to Deposit Money into PalmPay Wallet
You can fund your PalmPay wallet instantly and conveniently via multiple methods:
Bank transfer / wire transfer – Transfer from any Nigerian bank account to your linked PalmPay account
ATM – Visit a PalmPay-enabled ATM and deposit cash directly
Quickteller – Make payment using Quickteller to add money to PalmPay
Debit/Credit Card – Link your card and deposit funds into PalmPay securely
Bank branch – Visit your bank branch and deposit cash into PalmPay account
Super agents – Make cash deposit through PalmPay super agents across Nigeria
Referral bonus – Earn bonus and get free money in PalmPay wallet
Depositing money into your PalmPay account is simple, instant and secure. You can fund your wallet anytime and enjoy seamless payments.
How to Withdraw Money from PalmPay Wallet
To withdraw cash from your PalmPay wallet, you have a few convenient options:
PalmPay ATM card – Visit any ATM, insert your PalmPay card and withdraw cash
Bank transfer – Transfer money from PalmPay wallet to your Nigerian bank account
Cash pickup – Visit an authorized PalmPay agent/location to pick up cash
Quickteller – Link Quickteller wallet and transfer money from PalmPay to withdraw
PalmPay app – Initiate withdrawal on app and collect cash from agent
With PalmPay, you can withdraw your money whenever required and directly use it for your needs. Withdrawals are quick and secure.
Be sure to stay within transaction limits and comply with KYC norms for smooth withdrawals. Contact customer care if you face any issues.
Frequently Asked Questions
Does PalmPay have a WhatsApp number for customer service?
Yes, you can contact PalmPay customer support on WhatsApp by messaging them at 0907-333-3330.
How do I email PalmPay for assistance?
You can send an email to PalmPay customer service at wecare@palmpay.com for any queries or complaints.
What are PalmPay’s working hours for customer service?
PalmPay provides customer support 24/7 through their helpline number, WhatsApp, social media channels and email. Their branches are open on weekdays during regular working hours.
How can I check my PalmPay wallet balance?
To check your PalmPay balance, you can use the PalmPay app, dial *323*9# USSD code, check your account dashboard, or call customer care.
How can I withdraw cash from my PalmPay wallet?
You can withdraw cash from PalmPay wallet through ATM, bank transfer, cash pickup from agent, Quickteller transfer or initiating withdrawal on app.
How do I get referral bonus in PalmPay?
You can earn ₦500 bonus when you invite friends to sign up on PalmPay. Your friend also gets ₦500 after activating their PalmPay account.
Conclusion
PalmPay aims to deliver seamless digital banking and payments solutions to Nigerians. With robust customer service across channels like phone, WhatsApp, email, social media and branches, they make it easy to get assistance and resolve your queries.
Knowing PalmPay’s customer care contact points and ways to check balance, transfer money, deposit and withdraw helps you maximize this digital wallet and payment app. Contact PalmPay customer care anytime you need help.
