Migo Customer Care Whatsapp number, Phone Number, Email Address and Office Address
Migo is a popular loan app that allows users to get quick access to funds through their mobile phones. The app has gained popularity in recent years for its quick and easy loan disbursement process. However, users may sometimes face issues or have queries while using the Migo app.
In such cases, they would need to reach out to Migo’s customer support team. This article provides details on the various ways to contact Migo customer care for assistance.
Get in Touch with Migo Customer Care
Here are the different channels you can use to get in touch with Migo’s customer support team:
Migo Customer Care Number
The easiest way to contact Migo customer support is through their customer care number. You can call them at +234 903 000 2461 to speak to a customer service representative. Migo’s customer care team is available 24×7 to address your queries or concerns. Whether you are facing issues with loan applications, repayments, technical problems, or any other questions, you can call the helpline number for assistance.
When you call the helpline number, select the relevant option from the IVR menu as per your query. You will be connected to an agent who can guide you on the issue. The customer care team is trained to resolve problems promptly and provide satisfactory solutions.
Migo Customer Care Email Address
If you prefer contacting Migo customer support through email, you can write to them at support@migo.money. This email address goes directly to their customer experience team who are best equipped to handle customer queries.
When emailing your issue, make sure to add your registered phone number or loan ID number so that the support team can easily pull up your account details. Provide detailed information on the problem you are facing and any specific assistance needed. The customer care team replies to emails within 4-6 hours on weekdays and a little later on weekends.
Migo Customer Care WhatsApp Number
Migo also offers customer support through WhatsApp. You can text your queries to their WhatsApp number +234 903 000 2461. This number is same as the customer care helpline.
WhatsApp can be a quick and convenient way to get assistance from Migo’s support staff. When texting your issue, mention your registered phone number or loan ID right at the beginning. This will help the agent access your account information easily.
Clearly explain your problem and the help needed through text, images, or videos over WhatsApp. The customer experience team will get back to you with solutions or instructions via WhatsApp messages.
Migo Office Address
In some cases, you may need to visit the Migo office personally to get certain issues resolved or submit documents. Below are the contact details for Migo’s head office:
Address: 47 Wân Álàáfin, Ikoyi, Lagos, Nigeria
Phone: +234 903 000 2461
Email: support@migo.money
You can visit the Migo office on weekdays during working hours for any pending queries. Carry relevant identification and documents when you go to the branch. The staff will guide you on the process once you are there. If you need to meet any specific department or executive, take an appointment prior through call or email.
Migo Website Live Chat
Migo also offers customer support through live chat on their website www.migo.ng. On the website, click on the chat widget on the bottom right corner to start chatting with a live agent.
The website chat allows you to get in touch with the support team without waiting on call. You can chat with the executive, explain your issue in detail, and even share files or screenshots related to your problem. The agent will provide support through text, audio, and video chat as required. Website live chat is available during working hours.
Social Media Support
Migo is active on social media platforms like Facebook, Instagram, and Twitter. You can tweet your queries to @MigoMoney on Twitter or post on their Facebook page www.facebook.com/MigoMoney/. The social media team will respond with basic help or escalate the issue to the customer care department if needed. Reaching out on social media is best for general queries and not account-specific issues.
Points To Note
Here are some important things to remember when reaching out to Migo customer support:
• Have your registered phone number or loan ID ready when contacting through any channel. This will help pull up your account faster.
• Explain the issue in detail so that the agent can understand the problem and assist accordingly.
• Keep loan documents, receipts, screenshots and other relevant information handy. This aids in quick resolution.
• Make a note of the agent’s name and any advice or instructions provided for future reference.
• Follow all instructions and solutions shared by the support executive diligently. This will prevent the problem from recurring.
• Be polite and patient with the support staff even if the issue is taking time to resolve.
• Do not share personal or financial information like OTPs, passwords or pin numbers with the agent for security reasons.
Frequently Asked Questions
What is the Migo customer care number?
The Migo customer care number is +234 903 000 2461. This helpline can be contacted 24/7 for any queries or issues related to your Migo account.
Does Migo have a toll-free customer care number?
No, Migo does not have a toll-free number. The Migo customer care number +234 903 000 2461 is a standard landline number.
What are the Migo customer care timings?
Migo’s customer care support is available 24 hours a day, 7 days a week. You can contact them at any time.
Can I email Migo for support?
Yes, you can email Migo customer support at support@migo.money for any queries. They respond to emails within 4-6 working hours.
What is Migo’s WhatsApp customer care number?
Migo has the same WhatsApp number as their helpline i.e. +234 903 000 2461. You can text your queries here and get assistance.
How do I contact Migo through social media?
Reach out to Migo on Twitter at @MigoMoney or Facebook at www.facebook.com/MigoMoney.
What details should I have when contacting Migo customer care?
Keep your registered phone number or Migo loan ID handy when reaching out for faster assistance.
Conclusion
Migo aims to make loan disbursal and repayment easy and seamless for customers. However, technical issues or queries may arise at times. In such situations, get in touch with Migo’s customer care team through call, email, WhatsApp, live chat or social media. The support staff is trained to understand problems and provide effective solutions. Following the proper channel and providing relevant information will make it easier for you to get the right assistance from Migo’s customer care team.
